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Tuesday, February 01, 2011


Phoenix Customer Service Jobs Supported by Cox Communications

One of the most wide-reaching cable companies in America is working to create more Phoenix customer service jobs.

Cox Enterprises Inc., the parent company of Cox Communications, is planning to expand an existing warehouse and build a new regional data center in Phoenix. Those plans will create more job openings for a variety of employees, from technicians to customer service representatives.

Cox currently employs about 3,600 workers throughout Arizona. A call center in Phoenix supports most of the company's Spanish-language customers, while other offices in the area support telephone customers in Omaha, Neb., and Atlanta, Ga.

"This is a very important long-term market for us," Cox Communications President Patrick Esser told The Arizona Republic. "We continue to put more and more things into Arizona."

The company has spent about $2.5 billion in Arizona during the last 10 years. What's even more impressive is that Cox actually increased its spending in the state during the economic recession, spending an extra $300 million to update a residential fiber-optic network.

"In markets like Phoenix and Tucson or Sierra Vista, you need robust broadband services to attract businesses and to sustain the businesses that are trying to grow in the market," Esser added. "So, it's good for the economy to have someone like us spending the kinds of dollars we are in this market."

Future plans include spending at least $100 million per year to update broadband, telephone, cable, and other services for residential and business customers. The company also plans to offer more services focused on evolving technology, such as streaming television and cellphone services.


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